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Operating a Yealink Desktop Phone

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Yealink Telephone Instructions

Note: You do not need to dial 9 or 1 to place any call. It is best practice to always dial the area code and 7-digit telephone number for all local calls. All calls within the United States are considered local calls.

Making a Phone Call

There are 2 ways to make a call:

  1. While the phone is at rest, enter the phone number — this will automatically activate the Speakerphone. Pick up the receiver to transfer to handset.
  2. Pick up the receiver or press the “Speakerphone” button and enter the phone number.

Tip: Pressing # will force the call to dial immediately.

For extension dialing, follow the same steps but use the extension number, or press the button next to their name on the phone screen.

Call Waiting

To answer a call when you are already on the phone, press the green or red light that is blinking. This automatically places the first caller on hold and connects you to the second call. Press the blinking light again to switch back.

Placing a Call on Hold / Call Park

We recommend using the Call Park feature instead of the hold button. Hold can only be picked up at the extension the call was held on, while Call Park allows pickup from any phone.

To park a call: press the Call Park button while on the call. The call will be placed in the first available parking space (Park 1, Park 2, etc.) indicated by a red light. To retrieve: press the highlighted button from any phone, or dial 77 + parking spot number (e.g., 771 = Park 1, 772 = Park 2).

Transferring a Call

There are 2 types of transfer methods:

Blind Transfer (Direct Transfer) — The call is pushed directly to the recipient. You will not be able to speak with them first.

  • Without placing the call on hold, press the person’s name you want to transfer to, OR press Transfer, dial their extension, and press Transfer again.

Assisted/Supervised Transfer — Allows you to speak with the recipient before releasing the call.

  1. Press the Transfer button on the base or screen.
  2. Enter the extension number and press #.
  3. Once the dialed extension picks up, speak with them, then press Transfer again to release the call.

Conference Call

  1. While on a call with your first caller, press the Conference button on the phone screen.
  2. Dial the extension or external number + “#”.
  3. After the call is connected, press Conference again to connect both calls.
  4. Repeat to add more participants.

Note: Most desktop phones can handle a maximum of a 5-person conference call. For larger conference calls, ask about our desktop Communicator application or a dedicated conference bridge.

Accessing Your Voicemail

Press the Message button on the phone base (often looks like a piece of mail). Alternatively, dial *123. For detailed voicemail setup instructions, please visit our Voicemail Setup article in the Knowledge Base.

For additional questions, please contact support.

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