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Communicator Password Reset

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Communicator and Communicator GO 7 – Password Reset

Mobile and Desktop application licenses must be enabled by support. Please contact support to have your application licenses enabled, and your temporary passwords set. If you are re-installing or upgrading from a previous version, this step is not necessary.

Password Reset Procedure

All password resets for both Communicator: Business Edition, and Communicator GO must be performed from the mobile app. You do not need to be signed in to initiate the password reset.

  1. If you are currently signed in, you will need to sign out first:
    • iPhone: Press “More →” at the bottom of the app → Press Quit → Sign Out.
    • Android: Press the hamburger menu in the top left corner → Press Quit → Sign Out.
  2. Launch your Mobile app and click the “Forgot Your Password?” link below the login button.
  3. Enter your e-mail address, and make sure the server is set to voice.integritel.com. Press OK.
  4. You will receive an e-mail with a password reset link. Use this link to obtain your temporary password. Once you use this password the first time, you will be asked to reset it to a password of your choosing.

Note: If you do not see the reset email, please check your spam or junk mail folder.

For instructions on downloading, installing, upgrading, or configuring Communicator or Communicator GO 7, please return to our Knowledge Base and select the appropriate guide.

For additional questions, please contact support.

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